Doug Bowser at Nintendo has responded to questions about the infamous Joy-Con drift, or rather explained more about the company’s stance around repairs, when asked about the issues surrounding the problem during an interview with Polygon. “First and foremost, we want every consumer to have a great experience with their Nintendo Switch and with the games they play on Nintendo Switch,” he mentioned. “That’s of utmost importance to us.”
Harking back to the Reggie Fils-Aime days, he echoes the former president by saying: “Our mission is to put smiles on faces. And we want to make sure that happens. If consumers have any issue with our hardware and/or software, we want them to contact us, when we will work through the proper solution to get them up and running as fast as possible.
Doug Bowser continued with “Specific to the Joy-Cons themselves, we’ve been working very closely with consumers if and when they might have issues, whether it’s a replacement or repair.”
He then goes on to advise readers that Nintendo is wanting to better understand issues surrounding the controllers: “And then, what I will say, as we look at our repair cycles, we’re always looking at what is being sent in and for what reasons, and understanding that better. And without going into any details, it always gives us an opportunity to make improvements as we go forward.”